How Can We Help?

Most customers in the U.S. receive their orders within 3 to 5 days. International delivery times may vary. Shortly after placing your order, you will receive a shipping confirmation email with a tracking number. If you have any questions, feel free to contact us.

Once you complete the purchase, an order confirmation will be sent to the email address listed on your order. Please ensure that your email address is correct.

A shipping confirmation will be sent when your order is fulfilled and shipped to the destination. This email will contain a tracking number. Please contact us if you do not receive any notification within 7 days.

You can use the tracking number provided in the shipping confirmation email to track your order with DHL (US orders), Canada Post (Canada), Royal Mail (UK), La Poste (France), or 4PX (any other country).

Please contact us within 1 month of shipment if the package does not arrive on time.

For questions and troubleshooting assistance with your Spade & Co device, visit the FAQ section on the product page. If your device is found to be defective within the warranty period, it may be eligible for replacement. For our full warranty terms and conditions, see our Return Policy.

An extended warranty called Spade & Co Care+ is available for purchase with certain Spade & Co products from our online store. This plan extends the warranty period from 30 days to 6 months and covers accidental damage. Note that you may only see a one-time offer on our website to purchase the Spade & Co Care+.

Purchases are covered by our return policy. At this time, we do not offer exchanges. Customers should contact Customer Support for help.

You can stay informed by subscribing to our newsletter. Simply enter your email address in the subscription box at the bottom of the page and hit "Send." Our newsletters will keep you updated with the latest product announcements, updates, special offers, and valuable health tips.

It is Spade & Co's newest health smartwatch, built on everything customers loved about the Health Smartwatch 4, with built-in GPS, a bigger screen option, swim-ready water resistance, and a more accurate heart sensor.

Fits wrists 5.5" to 8.7". Under about 6.5 inches, the 43mm sits better. Above that either fits, so choose by screen size.

Two sizes: 47mm (Black only) and 43mm (Black and Rose Gold). The 47mm gives you the largest screen we've offered. The 43mm is lighter and better suited to a narrower wrist. It fits wrists from 5.5 to 8.7 inches.

If you have 22mm bands from the Health Smartwatch 4, they fit the 47mm. The 43mm uses a 20mm band.

No. Download the free app, follow three steps, and you are done. About five minutes.

No. The app is free and every feature works from day one. There is no premium tier and nothing behind a paywall.

Email us at support@spadeandco.com, or use the Contact Us button. A real person will respond during our office hours: Monday to Friday, 9:00 AM to 5:00 PM PST.

Over 10 days on a single charge.

It uses a USB-C cable and dock, the same kind of cable and plug as most modern phones.

Yes. iPhone (iOS 13 and up) and Android (8 and up).

Yes. It uses a new PPG heart sensor that gives a cleaner signal and better filtering of sunlight and movement. Heart rate measures to within 5 percent of a chest strap monitor. High and low heart rate alerts can be set in the app.

Yes. Blood oxygen monitoring now works accurately across every skin tone. Alerts can be set in the app.

Yes. A new 6-axis motion sensor (accelerometer plus gyroscope) picks up subtle movements like turning over in bed, which makes sleep tracking far more accurate than before.

Yes. This is the single biggest upgrade over the Health Smartwatch 4. You can leave your phone at home and the watch tracks your route on its own; when you get back, your route appears on the map in the app.

No. It records your route during a workout, it does not provide live tracking, and no one else can see your location through the watch.

100 activity modes, including swimming.

Yes. The 6-axis sensor tells a real step from a wave of your hand, so your step count stays honest. It also automatically recognizes activities like walking, running, elliptical training, and rowing.

Yes. It's rated 5ATM, which covers showering, swimming, and rain. Pool swimming is one of the built-in activity modes.

Showering, yes. Hot tubs and saunas are not recommended.

41.05g for the 47mm, 34.13g for the 43mm. The 43mm is lighter than the Health Smartwatch 4, so you'll barely notice it overnight.

Over 100.

The USA.

30-day money-back guarantee. If you're not satisfied, you can return it for a refund.

Yes, our support team is made up of real people, not automated chatbots.

Turn on Bluetooth on your smartphone.

Install the VeryFit App and tap "Start to Use."

Allow location and Bluetooth permissions when prompted.

Select "HEALTH4" from the device list and tap "Set."

Allow app permissions for features like sensors, calls, and contacts, then tap "Done."

Account setup: enter your country, personal info, email, and password, then verify your email with the code sent to you.

Profile setup: set an avatar and nickname, log in to Alexa or skip, enable notifications, and start using your watch.

The smartwatch uses GPS from your smartphone through Bluetooth but does not have its internal GPS.

Press the crown button on your watch, choose Music, tap the three dots on the lower right of the screen, then choose Mobile music or Watch Music.

Open the VeryFit App, tap the Device tab, tap Music, then under My Playlist tap Create New Playlist and tap Add Music.

Open the VeryFit App, go to the Device tab, tap Calls, tap Frequent contacts, then tap the Add button.

Press the crown on the side of the watch, swipe down, choose Settings, tap AOD, then tap the slider to toggle it on.

Note that this will drain the battery faster.

Open the VeryFit App, tap Heart Rate, tap Settings (the gear icon on the upper left), then enable Continuous Heart Rate Measurement.

Open the VeryFit App, tap the Device tab, tap More settings, then tap the slider to enable or disable Find My Phone.

Open the VeryFit App, tap Heart Rate, tap Settings (the gear icon on the upper left), then turn High and Low Heart Rate Alert on or off.

Using your watch: press the crown on the side (you may need to press it twice to access the menu), scroll or swipe to find the "Find Phone" icon, and select it to signal your paired phone.

Using the app: open the VeryFit App, tap the Device tab, then tap Search Device.

Press the crown on the side of the watch, swipe down, tap Settings, tap Brightness and Display, tap Screen-on time, then adjust it to your preferred duration.

Open the VeryFit app, tap the Device tab, tap More Settings, tap Weather Push, then tap the slider to enable it.

Please make sure your location is set to Always Allow, so the weather information gets updated on a regular basis.

The VeryFit app needs to be running in the background to update your watch with the latest weather information. If the weather does not update, launch it and pull to refresh to sync it.

Press the crown on the side of the watch, swipe down, tap Settings, tap Brightness and Display, then choose your desired brightness.

Open the VeryFit app, select "My" (beside Device), tap "Unit Setup," tap "Distance/Temp, etc.," then choose between KM and MI.

Open the VeryFit app, go to "My" (beside Device), tap Preferences, go to Time Format, then choose a 12-hour or 24-hour format.

Open the VeryFit app, go to "Device," go to "Watch face market," tap "more," and browse "New arrivals" and "Features." To customize, tap "Photo" and take a photo or select one from your album.

Open the VeryFit App, tap the Device tab, tap Music, then tap the slider to allow Music Control.

Open the app, select "Device," tap More settings, then tap the slider to enable Raise to Wake.

Press the crown on the side of the watch (you may need to press it twice to access the menu), look for the alarm icon, and use the crown to toggle between the choices.

On the watch: press the crown, swipe down from the top of the screen, tap Settings, tap System, then choose Restart, Turn Off, or Reset.

From the app: open the VeryFit App, tap the Device tab, tap the watch icon at the top of your screen, then tap Restart Device.

Open the VeryFit app, go to "Device," tap Notifications, then choose the type of app notifications you want to allow.

Open the VeryFit app, go to "Device," tap More Settings, then tap Do Not Disturb mode to enable it.

First, make sure your call alerts are turned on. Launch the VeryFit app and go to Device. Call Alert should be turned on.

To receive a call: when a call comes in, press the green phone icon on your smartwatch to answer.

To make a call: on the default watch face, press the call button (on other watch faces, press the crown and select Phone). Tap "Favorites" to call a listed contact, or "Keypad" to dial a number manually.

To add a Favorite, launch the VeryFit app, go to Device, select Calls Enabled, then Frequent contacts.

Locate the watch pin with the small ball sticking out, move the ball down to compress the spring inside the pin, insert the bottom end of the pin into the bottom hole of the smartwatch, then lower the top end into the top hole and release the ball to lock it into place. Ensure the band is securely attached by gently tugging on it.

Turn off your watch, detach the bands for easier cleaning, use a damp soft cloth to gently clean the watch body and screen, and use a soft brush or cotton swab for hard-to-reach areas.

The watch will automatically track your sleep.

On the watch: press the crown (you may need to press it twice to access the menu), scroll or swipe to locate the sleep icon, select it, then swipe up to view your sleep details.

In the app: open the VeryFit app and tap "Sleep" on the Home page.

Press the crown (you may need to press it twice to access the menu), scroll or swipe to locate the SpO2 icon, select it to begin the measurement, keep your arm and wrist still, and wait until the result is displayed.

Press the crown (you may need to press it twice to access the menu), scroll or swipe to locate the stress icon, select it to begin the measurement, keep your arm and wrist still, and wait until the result is displayed.

Press the crown (press twice if needed), scroll or swipe to find the Activity Data icon, and select it to check daily activity, steps, calories, workout duration, walking duration, distance, recovery time, maximal oxygen uptake, and goal changes. Swipe up or use the crown to view more details.

Turn on the watch by pressing the crown button, swipe down on the watch screen, then tap the flashlight icon.

Connect the magnetic charger to a USB power source, hold it close to the back of the smartwatch until the magnets pull it into position, and make sure it is properly aligned and making full contact. The watch screen should display a charging indicator. A full charge typically takes 1 hour.

Turn on the watch by pressing the crown button, swipe down on the watch screen, then tap the battery icon to enable power saving mode.

Press the crown button on your watch to access options or apps, tap Alexa, and start giving voice commands such as "set the timer for XX minutes."

Press the crown on the side of the watch (press twice if needed), scroll or swipe to locate the running courses icon, select it, and choose your desired level.

In the app: open the VeryFit App, tap the Device tab, tap Health Tracking, tap Menstrual Cycle, input your menstrual duration, cycle length and the starting time of your last menstruation, tap "Start to Use," choose whether to enable the period reminder, then tap "Save."

On the watch: press the crown (you may need to press it twice to access the menu), then scroll or swipe to locate the cycle tracking icon.

First enable it: open the VeryFit App, tap "Device," tap "Health Tracking," enable Ambient Sound Level and tap "Save."

To measure: press the crown (you may need to press it twice to access the menu), scroll or swipe to locate the ambient sound level icon, select it to begin, then wait until the result is displayed.

Open the VeryFit App, tap the Device tab, tap Health Tracking, enable Drinking Reminder, choose the starting and ending time for the reminder period, set the "Do Not Disturb" period, set the reminder interval and the days for the repeat cycle, then tap "Save."

Press the crown on the side of the watch (press twice if needed), scroll or swipe to locate the timer icon, then choose from preset options or tap the "+" icon to customize the timer.

Press the crown (press twice if needed), scroll or swipe to locate the exercise icon, select the swimming activity and choose the pool length, then tap "GO" to start. To end the activity, long-press the crown button. Your swimming data will be displayed on the screen afterwards.

Enable Intelligent Exercise Recognition: open the VeryFit app, tap Device, tap More Settings, enable Intelligent Exercise Recognition, toggle on Walking, then tap Save.

To view your steps: check the home screen of the app for your step count, or on the watch find the activity data icon and scroll up.

Press the crown (you may need to press it twice to access the menu), scroll or swipe to locate the exercise icon, then choose an exercise or activity. From this menu you can also add or delete sports and activities.

Right after you place your order, you will receive a video guiding you through the setup process. Setting up your watch will only take 2 minutes or less. If you need more help, you can always email or call our support team, who will be happy to help.

Yes, the Health Smartwatch 4 is compatible with any Android device (Android 6 and up) as well as iPhone (iOS 9 and up).

The case is 38mm wide, 45mm tall, and less than 14mm thick. The weight is 36.5g (1.2875oz).

Brand: Spade & Co. Model: Health Smartwatch 4. Colors: Black or Rose Gold.

Case: 38mm x 45mm and less than 14mm thick. Weight: 36.5g (1.2875oz). Display: 1.85 inch AMOLED with 390x450 resolution.

Bluetooth: BLE 5.3 (fast connection and data transfer). Internal memory: 128MB, can store 30-50MB of local music or podcasts.

Languages: English, French, Spanish, German, Italian, Portuguese, Greek, Russian, Arabic, Traditional Chinese, Korean, Japanese and Malay.

Phone compatibility: Android version 6 and up, Apple iPhone (iOS) version 9 and up.

Smart screen and AI learning: the smartwatch features an advanced screen that uses AI algorithms to understand your behavior and habits, displaying your most frequently used functions for easy access.

Personalized exercise guidance: customized running courses and scientifically formulated heart rate zones tailored to different age groups, to help you gradually improve your walking and running routines.

The Health Smartwatch 4 offers a range of significant improvements and new features compared to the Health Smartwatch 3, making it a worthwhile upgrade.

Faster performance: faster processing power, ensuring a smoother and more responsive experience.

More accurate tracking: enhanced sensors and algorithms provide more precise health and fitness tracking.

Easier setup: a simplified setup process gets you started quickly. It is also 10% lighter, offering more comfort for all-day wear.

Smaller case, bigger screen: a more compact design with a larger, brighter display.

AMOLED screen technology: vibrant colors and sharper contrast for an enhanced viewing experience.

Download the VeryFit app from the Google Play Store or the App Store, turn on Bluetooth on your phone, open the app, go to "Device," tap "Add a new device," tap "Select Device," wait for the Health Smartwatch 3 to be discovered (e.g. HEALTH3), connect to it, and accept the pairing request by choosing "Pair."

The smartwatch utilizes GPS from your smartphone via Bluetooth and does not have its own internal GPS system.

On the watch: from the home screen press the power button, scroll down and tap "Settings," then tap "Brightness" (the highest setting is 5). You can also adjust the screen-on time (maximum of 20 seconds).

In the app: open the VeryFit app, go to "Device," tap "More Settings," tap "Screen Brightness," then select your level.

Open the VeryFit app, go to "My" (next to Device), tap "Preferences," tap "Temperature," then choose between Celsius and Fahrenheit.

Open the VeryFit app, go to "My" (next to Device), tap "Preferences," tap "Distance," then choose between KM and MI.

From the home screen, press the power button to wake up the watch, scroll down until you see "Heart Rate," and the watch will display your heart rate directly on the screen.

Go to your phone settings and open Bluetooth, open the VeryFit app and ensure the watch is nearby, then tap "Device" within the app. It should automatically reconnect once it detects the watch.

On the watch: from the home screen press the power button, scroll down and tap "Settings," enable "Wake Gesture," then enable "Raise to Wake."

In the app: open the VeryFit app, go to "Device," tap "More settings," then enable "Lift your wrist to turn on the screen."

Open the VeryFit app, go to "Device," select "Alarm Clock" and tap "Add Alarm." Tap the gear icon at the upper right corner to customize the interval time and number of reminders.

Open the VeryFit app, go to "My" (next to Device), tap "Preferences," go to "Time Format," then choose the 12-hour or 24-hour format.

Open the VeryFit app, go to "Device," navigate to "Watch face market," tap "More," and explore "New arrivals" and "Featured." To customize, tap "Photo" and select an image from your album.

Turn on the Health Smartwatch 3, press the right button to access more options, select "Exercise," scroll to choose the activity you want to track, press the three dots next to it, then choose "Open Goal" to start tracking.

Turn on the Health Smartwatch 3, press the right button to access more options, select "Stress," and ensure the watch is firmly placed on your wrist. The watch will automatically measure your stress level and display the result.

Turn on the watch, press the power button from the home screen, scroll down to access the settings, tap "Settings," then scroll further down to find "Power Off," "Restart," and "Reset."

Open the VeryFit app, go to "Device," tap "Notifications" and ensure it is enabled, then choose which types of app notifications you want to allow.

Open the VeryFit app, go to "Device," tap "More Settings," tap "Do Not Disturb" mode, then enable it as per your preference.

Turn on the Health Smartwatch 3, press the power button from the home screen, scroll down and tap "Blood Oxygen," and ensure the watch is firmly placed on your wrist. The watch will automatically read your blood oxygen level and display the result.

To secure the band, thread the pin through the bottom hole, followed by the top hole.

Open the VeryFit app on your smartphone, go to "Device," tap "Calls," then turn on the "Call Alert" feature.

Please note that both "Health3" and "Health3BT" need to be connected properly to your smartphone to receive and answer calls on your Health Smartwatch 3.

Open the VeryFit app, select "Device," select "More Settings," tap "Music Control," then toggle the switch on or off as you prefer.

Open the VeryFit app, select "Device," tap "More Settings," then toggle the switch to turn "Find My Phone" on or off.

On your Health Smartwatch 3, press the right button to access options or apps, tap Alexa, then start giving voice commands such as "set the timer for XX minutes."

Open the VeryFit app, tap "Device," tap "More Settings," tap "Weather Push," then tap "Location" and select your preferred city.

Turn on your Health Smartwatch 3, press the right button to access more options, go to "Clock," then select "Timer," "Stopwatch," or "Alarm" as needed.

We ship from USA to all customers in the USA and Canada. Shipping time usually takes between 3 and 5 business days. For customers in other countries, we offer global shipping, and delivery times vary depending on your location. You'll receive a tracking number once your order ships.

We have a 30-Day Money-Back Guarantee. We believe your kids will love SafeWatch, but if that's not the case, you can return it and we will refund your order.

Every SafeWatch includes a detailed user manual in the box. Setup takes about 5 minutes using the free VeryFit app. If you need help, our support team is available by email or phone.

SafeWatch Kids is compatible with any Android device (Android 7 and up) as well as iPhone (iOS 12 and up). The free VeryFit app is required for setup and tracking features.

No. SafeWatch Kids connects to your phone via Bluetooth and WiFi. Your child does not need their own phone, the watch pairs with your iPhone or Android device. You manage everything from your phone, and your child simply wears the watch.

No. SafeWatch Kids connects to your phone via Bluetooth. Apple Find My is built in. There are zero subscription fees. Pay once, use forever.

SafeWatch Kids has Apple Find My technology built in. You can locate your child by opening the Find My app on your iPhone, just like AirTags. The watch uses Apple's global network of devices to show its location anywhere in the world. No GPS subscription needed.

SafeWatch Kids is designed for ages 6-12, from kindergarten through elementary and into middle school. It's perfect for kids who are starting to have more independence (walking to school, after-school activities, playdates) but aren't ready for a smartphone yet. The watch grows with them through their elementary years.

SafeWatch Kids is water-resistant (IP68 rating). It can handle splashes, rain, and handwashing. However, it should not be submerged in water or worn while swimming.

Battery life is 7 days depending on usage. Charging is wireless, just place the watch on the included magnetic charging cable. Charging takes approximately 2 hours.

Yes. You can add as many SafeWatch devices to your Apple Find My account as you need, perfect for families with multiple children.

Yes. SafeWatch Kids includes 5 games: 2048 (an educational math puzzle that teaches strategic thinking and number patterns), Digital Maze, Racing, Flying Bird, and Hitting Moles. The games motivate kids to wear the watch daily, and there's no internet access or social media, just safe, offline fun.

Case size: 1.73" x 1.73" x 0.55". Weight: 1.6 oz (lightweight for kids). Band: adjustable silicone, fits wrists 5.5" to 8". Display: 1.75" AMOLED touchscreen.

Brand: Spade & Co. Model: SafeWatch Kids. Target age: 6-12 years. Colors: Blue or Pink.

Case size: 44mm x 44mm x 14mm. Weight: 45g. Display: 1.75" AMOLED touchscreen (390x450 resolution).

Connectivity: Bluetooth 5.3. Apple Find My: yes (built in). Battery: 200mAh lithium (7 days typical use). Charging: wireless magnetic cable (included), approximately 2 hours.

Water resistance: IP68 (splash resistant, not for swimming). Phone compatibility: iPhone (iOS 12+), Android (7+). App required: VeryFit (free download).

Health features: heart rate monitoring (manual and automatic), blood oxygen monitoring (SpO2), sleep stage tracking, step counter and distance, calorie tracking, activity goals.

Sensors: heart rate sensor, accelerometer, gyroscope.

Other features: stopwatch, calculator, timer, alarms (up to 20 customizable), weather updates, music control (when paired), find my phone function, 5 built-in games, 100+ watch faces, custom photo watch faces, focus/do not disturb mode, flashlight function, parental controls.

Games included: 2048 (educational math puzzle), Digital Maze, Racing, Flying Bird, Hitting Moles.

Languages: English, Spanish, French, German, Italian, Portuguese, Chinese, Korean, Japanese, Russian, Greek, Arabic, Malay.

Connectivity requirements: Bluetooth 5.0 for phone pairing, WiFi 2.4GHz for app sync, no SIM card needed, no monthly subscription.

Warranty: 30-Day Money-Back Guarantee.