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Frequently Asked Question
Most customers in the U.S. receive their orders between 3 and 5 days. Customers in other countries may receive their orders later. Shortly after placing your order, you will receive a shipping confirmation email that includes a tracking number. If you have any question, feel free to contact us here.
Order confirmation will be sent to the email listed on your order once you complete an order. Therefore, please ensure that your email address should be correct.
Shipping confirmation will be sent when your order is fulfilled and shipped to the destination. Please feel free to contact us if you don't receive any notification in 7 days. This email will contain a tracking number.
You can use the following links to track your order:
Please contact us within 1 month of shipment if the package does not arrive in time.
For questions and troubleshooting assistance for your Spade & Co device, visit the FAQ section on the product page. If your device is found to be defective within the warranty period, it may be eligible for replacement. For our full warranty terms and conditions, see our Return Policy.
An extended warranty called Spade & Co Care+ is available for purchase with certain Spade & Co products purchased from the Spade & Co’s online store. This plan increases the warranty period from 30 days to 6 months and covers accidental damage. Note that you may only see a one-time, temporary, offer in the Spade & Co website to purchase the Spade & Co Care+.
Purchases are covered by our return policy. To view the return policy, see our Return Policy. At this time, we don’t offer exchanges. Customers should contact Customer Support for help.
Health Smartwatch 2
If you are using an Android smartphone, please watch this:
If you are using an iPhone, please watch this:
In order to connect your new Health Smartwatch 2 to your phone, follow the steps below:
Every once in a while, your watch will receive a firmware upgrade. We recommend upgrading to the latest version. In VeryFitPro, just go to Device. If a firmware update is available, you will see a red dot next to Firmware upgrade In oder to update your watch, simply tap on Firmware upgrade and follow the instructions.
In the event when your watch gets disconnected from your phone, follow the following steps:
Go to your phone's settings and select Bluetooth.
Locate "ID205" and select Forget This Device.
Reboot your phone.
Launch the VeryFitPro app and follow the binding instructions.
The smartwatch uses GPS from your smartphone through bluetooth, but does not have its own internal GPS system.
The watch will work with any product using iOS 8.0 or above, including the iPad.
If you don't receive notifications on your smartwatch, please watch these getting started videos. If you did not previously allow the VeryFitPro app to access to notifications, you will need to go to your phone's Settings. If you are not sure, you may want to unbind the watch, delete the app, reinstall it and follow the onboarding instructions as shown in the video.
In VeryFitPro, go to Device > More > Step length. From there you can edit your walk and run step length. Make sure to save by tapping on the icon on the top right corner. The smartwatch will use that information in order to calculate the distance.
On iOS, go to Settings > Notifications > VeryfitPro. Under Options and next to "Show Previews", make sure "Always" is selected. Repeat the same steps for the app Messages and the app Phone.
Make sure Bluetooth is turned on on your smartphone. Launch the Da Fit app on your smartphone. Tap on the watch icon and select your smartwatch to connect it. It typically appears as "SN60-Plus". Tap on the name to connect your watch to your phone. There is no password needed. You will see "Connected" on top of the screen, along with the battery level of your smartwatch. The time, steps, heart rate, etc. will automatically sync.
In order to navigate the menu, simply tap on the front facing bottom at the bottom of the screen. A small tap takes you to the next menu item. A long tap takes you inside this feature. For example, a long tap on the messages menu will show you your text messages.
By default, your watch tracks your activity such as steps you take and estimate distance based on the personal information you enter such as step length. You can also track specific sports: Walking, Running, Cycling, Skipping (Jumping Rope), Badminton, Basketball, Football (Soccer).
In order to track your training, long press on Training on your watch. Quick tap to switch among sports and long press to validate. Note: The default screen shows burned calories (flame icon), heart rate (heart icon) and steps (step icon).
In order to track your heart rate, long press on Measure HR on your watch. You can release your finger as soon as you see “loading...” along with a small vibration. Your BPM will show after a few seconds. Your heart rate data will automatically sync with your Da Fit app on your smartphone.
You can also monitor your heart rate throughout the day. To do so, open the Da Fit app on your smartphone, tap on the watch icon, select Others, then turn on Full-day Heart Rate. A new section called “Full-day Heart Rate” will appear in Today’s screen of the app.
In order to track your sleep, simply wear your watch at night. Your sleep data will show on your watch as well as on your Da Fit app on your smartphone. Note: the sleep tracking is only enabled during the night.
The time and date of your smartwatch will automatically match the ones from your smartphone. In order to sync your smartwatch with your phone, please follow the instructions described in the user manual.
To change the language, open the Da Fit app on your smartphone, tap on the watch icon, select Others, then Language. You can select among English, Chinese, French, Spanish, Italian, Portuguese and others.
To turn off your watch, long press while in the main screen (where you see the time). You will see a battery level along with the OS version and other information. From that screen, long press one more time. You will see 3 options: Power Off, Reset and Cancel. Long press on Power Off.
To turn your smartwatch ON, simply long press the home button at the bottom of the screen for a few seconds. If the screen does not turn on after a few seconds while pressing, charge your watch using the USB charger provided.
To reset your watch and go back to default settings, long press while in the main screen (where you see the time). You will see a battery level along with the OS version and other information. From that screen, long press one more time. You will see 3 options: Power Off, Reset and Cancel. Long press on Power Off. Quick tap to select Reset then long press to apply. Note: Resetting your watch will delete all your data on it and will disconnect it from your smartphone.
To display the time in either 12-hour or 24-hour format, open the Da Fit app on your smartphone, tap on the watch icon, select Others, then Time Formats. You can then switch between 12-hour Time and 24-Hour Time.
To switch between Fahrenheit or Celsius, open the Da Fit app on your smartphone, tap on the watch icon, select Others, then Temperature format under Weather. You can then switch between Fahrenheit and Celsius.
You can choose among a digital watch face (by default), an analog watch face or a custom watch face with your own photo. To change your watch face, open the Da Fit app on your smartphone, tap on the watch icon and select Watch Faces. Simply select the watch face you want and your watch face will automatically update.
To customize your watch face with your own photo, select the top option in the Watch Faces screen, then tap on Edit. Tap on Select picture to pick a photo from your native photo app. You will have the option to move or crop your photo. Select the text color you want, as well as what data you would like to display. You can choose among Date, Sleep, Heart Rate and Steps. Note: You can only select among these 3 watch faces. If you would like to show a specific style, we recommend using the custom option and selecting a photo of your choice.
You can set up to top 3 alarms on your watch. To set an alarm, open the Da Fit app on your smartphone, tap on the watch icon and select Alarms. Tap on any alarm to change the time, then Save. You can choose to repeat the alarm on specific days by selecting among the days of the week under Repeat.
To enable weather on your watch, open the Da Fit app on your smartphone, tap on the watch icon, select Others, then turn on Weather. Make sure to grant the app access to your location.
To select the location to display the weather information, open the Da Fit app on your smartphone, tap on the watch icon, select Others, then Location under Weather. Type the name of the location you would like to see weather information on your watch. You can also search by zip code.
You can read your messages (SMS, etc.) from your watch. Just long press on Messages, then quick tap to navigate among messages. Note: Your watch will display the last couple of text messages. New incoming messages will replace older ones.
In addition to incoming messages, your watch can notify you every time you receive a phone call, and other notifications on your smartphone such as iMessage, Whatsapp, Facebook, Messenger, Twitter, Instagram, Skype, etc.
To control which notification to receive on your watch, open the Da Fit app on your smartphone, tap on the watch icon and select Notifications. You can then turn on or turn off notifications from specific apps.