Return & Exchange Policy 30 Day Return Policy If you are not 100% satisfied with your purchase, you can return your order to the address we will provide for a refund or exchange within 30 days of receiving your item(s). To submit a request, please email us at firstname.lastname@example.org. You are responsible for return shipping fees. Returns must be unused, in the condition you received them. All accessories originally included with your purchase must be included with your return. A valid tracking number of the return product(s) must be provided. Upon receipt of the return, we will issue your approved refund via the original method of payment. If you have any question, please email us at email@example.com. Damaged Product We will refund or replace ANY damaged product no questions asked. We will just ask to provide photographic evidence of the product’s manufacturing defects. Please send an email to firstname.lastname@example.org within 30 days upon receiving the item. After 30 days we will NOT refund any items. Replacement In the events where the product received comes with manufacturing defects, buyers are entitled to request for reimbursement or replacement within 30 days of receiving the item. Buyers may be required to provide photographic evidence of the product’s manufacturing defects to email@example.com. If the case is deemed valid, Spade & Co will cover any related cost. After 30 days of receiving the item, buyers can no longer request for item reimbursement for any reasons.